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Deeporax
Last updated Sep 10, 2026
Deeporax is a digital software service sold in US dollars (USD). There is nothing to ship and nothing to return. This page is the fulfilment, cancellation, and refund policy Stripe and the card networks expect us to publish. It says exactly when you get money back and how to ask for it.
Access to Deeporax: AI generation credits, plan features, and the online dashboard. Delivery is immediate and electronic. There are no physical goods, no shipping charges, and no returns warehouse.
There are no physical goods and nothing to return. Cancelling ends your access at the end of the term you have already paid for, unless a refund below applies.
You can cancel any time from Billing & Plans in your account, or by emailing support@deeporax.com. Cancelling stops the next renewal. Your plan stays active until the end of the current billing term. We do not refund unused time on a term already in progress, except where the 14-day refund or a billing-error refund below applies.
If you cancel within 14 days of your first payment on a plan, or within 14 days of a yearly renewal, and you have not spent that term's AI credits, email support@deeporax.com and we will refund that payment in full.
Charged twice, charged after cancelling, or charged an amount you did not agree to? Email support@deeporax.com and we refund it in full, regardless of the 14-day window.
One-off credit top-ups are refundable while the credits are unused. Credits already spent on a generation cannot be refunded, because the compute they paid for has already been used.
If we close your account for a zero-tolerance violation of the Terms of Service (sexual or NSFW content, deepfakes or other non-consensual synthetic media of a real person, or sexual content involving a minor), subscription fees and unused credits are not refunded.
Refunds are issued by Stripe back to the original payment method. We submit them within 3 business days of agreeing the refund. Your bank typically shows the credit in 5-10 business days.
Email or chat us before filing a dispute with your bank. Billing errors and eligible 14-day refunds are faster through us, and a chargeback can delay or close the account while Stripe investigates.
Email support@deeporax.com from the address on your account, or use the live chat widget on any page. We reply to every request.